FREQUENTLY ASKED QUESTIONS
DO I HAVE TO SEND YOU MY ITEM ?
Yes if you would like the crystals applied to the item itself. We also supply cases for most makes and models of phones and crystal microphone covers.
WHAT IS YOUR RETURNS POLICY?
In the unlikely event that your item gets damaged while it is being customized by us we will offer a replacement item. Custom orders are non returnable unless damaged in transit.
WHAT IF A CRYSTAL COMES OFF ?
The crystals should not come off if care instructions are followed. For minor accidents we supply a repair kit containing spare crystals and. We pride ourself on good customer service.
HOW DO I PAY ?
We currently accept all major credit and debit cards including American Express (fee may apply for AMEX) paypal, bank transfer and cheques.
WHY DOES IT COST SO MUCH?
We only use the finest crystals by SwarovskiŽ and each item is hand painted and each crystal is applied on by hand. Other companies may appear cheaper but don't have our depth of experience or acheive the same professional finish. Please see external reviews for client satisfaction reports.